Question 1

1. How do I reserve a mobility scooter?

Accepted Answer

You can reserve a scooter by:
📱 Texting us at 407-419-0159 (Fastest Response)
📧 Emailing us at stone@stonerides.com
🖥 Filling out our online booking form

Question 2

2. What are your rental rates?

Accepted Answer

Standard Rental: $300 for up to 72 hours
Additional Days: $100 per extra 24-hour period
All rentals include delivery and pickup within our service area.

Question 3

3. Where do you deliver?

Accepted Answer

We deliver to various locations in Orlando, including:
Universal Studios, Islands of Adventure, Volcano Bay
ICON Park, International Drive, SeaWorld Orlando
Orlando Convention Centers & Nearby Hotels
If your destination isn’t listed, please contact us to confirm service availability.

Question 4

4. Do I need to be present for delivery and pickup?

Accepted Answer

No, you do not need to be present. We will coordinate a designated drop-off and pickup location at the time of booking.

Question 5

5. How long does the scooter battery last?

Accepted Answer

Our scooters have an approximate range of 10–15 miles miles on a full charge, which is typically sufficient for daily use.
⚡ Charging Recommendations:
Charge the scooter overnight, even if not in use the next day
Plug it in during breaks (e. g., lunch, hotel downtime)

Question 6

6. Are the scooters easy to operate?

Accepted Answer

Yes! Our scooters are extremely simple to use. We provide easy-to-follow instructional videos on our website to guide you.

Question 7

7. Can I transport the scooter in my vehicle?

Accepted Answer

Yes! Our scooters are designed for easy transport.
 Key Features for Transport:
Fits in most standard car trunks
Easily disassembles into lightweight pieces
Heaviest part weighs only 38 lbs, so one adult can lift it without difficulty

Question 8

8. What should I do if the scooter malfunctions during my rental period?

Accepted Answer

If you experience any issues, contact us immediately at 407-419-0159
We will troubleshoot the problem remotely and, if necessary, arrange for a replacement scooter.

Question 9

9. Are the scooters waterproof?

Accepted Answer

No, scooters are not waterproof and must be protected from rain.
 Important Rain Protection Guidelines:
Use the provided rain cover if it starts to rain
If the scooter gets wet, dry it thoroughly before use
Pay special attention to drying the battery area to prevent damage
Failure to protect the scooter from rain may result in damage that is not covered by insurance.

Question 10

10. Can I use the scooter on theme park transportation?

Accepted Answer

Yes! Our scooters are compatible with most theme park buses, trams, and transportation systems. No disassembly is required.

Question 11

11. How long does it take to charge the scooter? What if the battery is completely dead?

Accepted Answer

A full charge takes about 8–14 hours. If the battery is completely dead, plugging it in for 2–3 hours will bring it to around 25%—enough for short trips. Always charge fully after each use.

Question 12

12. How can I pay for my rental?

Accepted Answer

We accept most major credit and debit cards. Payment can be made online or over the phone.

Question 13

13. Can I extend my rental period?

Accepted Answer

Yes! Contact us as soon as possible if you need to extend your rental. Extensions are subject to availability and will be charged at our standard rates.

Question 14

14. Do you offer accessories or add-ons?

Accepted Answer

Yes! Every scooter includes:
✅ Basket for storage
✅ Cup holder
✅ Cell phone holder
✅ Rain cover for protection
🎯 Available Add-Ons:
Rear Large Basket (extra storage)
Umbrella (for sun and rain protection)

Question 15

15. How can I contact you?

Accepted Answer

We’re happy to help!
📱 Text us at 407-419-0159 (Fastest Response)
📧 Email us at stone@stonerides.com
🖥 Use our online contact form

Still have questions? Contact us today! We’re here to help make your Orlando experience as easy and stress-free as possible.

Question 16

16. What happens if my scooter breaks down during use?

Accepted Answer

If you experience any issues with your scooter during your rental, contact us immediately at 407-419-0159. We’ll assist you with troubleshooting over the phone, and if needed, work quickly to provide support and solutions. Your smooth ride is our priority!

Question 17

17. Do I need to purchase insurance for my rental?

Accepted Answer

StoneRides does not provide insurance coverage for rentals. While we do our best to keep our equipment in excellent condition, you are responsible for any damage, loss, or theft. If you feel you may need extra peace of mind, we recommend arranging coverage through your personal insurance provider.

Question 18

18. Can I extend my rental if I need it longer?

Accepted Answer

Yes — extensions are possible, based on availability. Simply contact us at least 24 hours before your rental period ends to request an extension. For full details, please refer to your Rental Agreement.

Question 19

19. What is your cancellation policy?

Accepted Answer

You can cancel your reservation up to 72 hours before your scheduled pick-up or delivery for a full refund. Cancellations made within 72 hours are subject to a $100 fee. Please see your Rental Agreement for full terms.

Question 20

20. How far in advance should I book to guarantee availability?

Accepted Answer

We recommend booking at least 2 weeks in advance, especially during busy seasons and holidays. The earlier, the better — our scooters go fast!

Question 21

21. How long does the battery last on a full charge?

Accepted Answer

Our scooters are built for full days of adventure! On average, you can expect up to 10–15 miles on a full charge, depending on usage. For longer rentals, we recommend charging overnight and during breaks to keep you moving without interruption.

Question 22

22. Are your scooters safe for all terrain inside the parks?

Accepted Answer

Yes, our scooters are perfect for theme parks, city sidewalks, and paved paths. We recommend avoiding sand, steep hills, or unpaved trails to ensure the best performance and your safety.

Question 23

23. How does delivery and pickup work?

Accepted Answer

We deliver right to your hotel, vacation rental, or designated location at the scheduled time. Pickup is just as easy — we coordinate with you in advance to make drop-off and pickup seamless. Please make sure you're on time to avoid rescheduling fees.

Question 24

24. Can I rent more than one scooter at a time?

Accepted Answer

Absolutely! Whether it’s for family or a group, we’re happy to accommodate multiple rentals, based on availability. Be sure to book early, especially if you need several scooters.

Question 25

25. Do you provide chargers with the rental?

Accepted Answer

Yes — every rental includes a charger, so you can easily recharge overnight or during breaks. Please remember to return the charger with your scooter to avoid replacement fees.

Question 26

26. Where can I find the Rental Agreement?

Accepted Answer

You can review our rental terms anytime by clicking the link below:
StoneRides™️ Mobility Scooter Rental Agreement

StoneRides™

FAQ's

Don’t wait — scooters go fast during peak season. Book yours now!